Delivery & Returns Information

European Delivery - (countries within the EU)

Delivery cost for orders under €50 are €7.99.

ANY ORDER OVER €50 TO EUROPE (including UK) WILL RECEIVE FREE DELIVERY.

Express European Delivery is available on demand

European orders that choose Express Delivery can expect their item in 2 - 4 working days with a courier, typically FedEx or UPS.

European orders take between 3 - 10 working days to be delivered, depending on the country and location that the order is being dispatched to.

GENERAL DELIVERY INFORMATION

Orders placed on Saturdays / Sundays or on German Bank holidays will be dispatched on the following working day (subject to stock availability).

During the Christmas and New Year period, it will take longer to dispatch your order (up to 7 working days).

In the event of delivery not being possible within 14 days of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

RETURNS INFORMATION

We understand that on occasion you may need to return an item. Due to the nature of the products we sell, items cannot always be returned. Please see the below information on whether you can return an item (this does not affect your statutory rights).

You cannot return an item if…

• The product has been opened
• The product has been used

You can return an item if…

• It has not been opened or used
• It is in perfect resalable condition
• It is returned to us within 14 days of receipt of the order

EUROPEAN RETURNS ADDRESS

Natural Vitality

Germany

Phone: +49 151 64318902

UK RETURNS ADDRESS

Please contact us to arrange a United Kingdom return

at NaturalVitality44@gmail.com

Phone: +49 151 64318902

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